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Lorie Brock is a Customer Engagement Specialist with 2-10 Home Buyers Warranty (2-10 HBW) where she specializes in developing and executing programs to enhance customer service. Her 10+ years of experience in the home warranty industry includes extensive experience resolving warranty complaints through alternative dispute resolution as outlined via the arbitration provisions of the Federal Arbitration Act. Her most recent contributions to 2-10 HBW include the development and growth of an industry-first warranty service program called Frontline Warranty Service, where she grew the number of participating builder members from 4 to over 400 in just 3 years. Lorie’s enthusiasm, confidence and knowledge of the company’s products, services and procedures makes her a valued and respected resource throughout the structural home warranty industry.